You may have questions about the sale of shares in Holmes Place to Virgin Active. Here you will find the most important answers.
| Question | Answer |
| Does my existing membership contract remain valid unchanged? | Yes. Your membership contract remains valid exactly as it is. |
| Will fees, term or notice periods change because of the takeover? | No. Fees, contract term and notice periods remain as agreed in your contract. |
| Will the opening hours remain the same? | Yes. Your club and its opening hours remain as they are. |
| Will my current class offering remain? | Yes. Your current class offering remain as they are. |
| What happens to personal training sessions or classes I have already booked? | They remain valid. You can use sessions and classes you have already booked or paid for as usual. |
| Will my trainers, contacts at the club and the customer service team still be there? | Yes. Your trainers and your contacts at the club are still there for you, as usual. The same applies to the team at reception and in customer service. |
| Do German data protection standards and the GDPR still apply? | Yes. The GDPR and German data protection law continue to apply in full. Our data protection obligations do not change. |
| Do I need to expect other payment methods, a new app or changed T&Cs? | Payment methods, our current app and the current terms and conditions continue to apply. There are no changes planned. |
| Will the new owner close or relocate the club? | No closures or relocations are planned for the time being. |
| When will I be able to use Virgin Active clubs around the world? | Your membership applies, for now, only to the clubs named in your membership contract. Use of other clubs is not included. |
| Will services such as social wellness, crèche, co-working or padel be introduced? | Your current offering at your club stays as it is. If there are any changes, we will inform you in good time. |
| Will I still have access to my club through my aggregator membership? | Yes. Nothing changes for access via partner and aggregator programmes. |
| Will the Holmes Place clubs be rebranded as Virgin Active clubs? | We currently have no information on a rebranding, but we cannot rule out that it may happen in the future. For the time being, your club continues to operate as a Holmes Place club. If this changes, we will inform you in good time. |
Your question isn’t answered here? Please write to us at mitglieder@holmesplace.de and we will get back to you.
Your Holmes Place Team
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